Terms of Service

By accessing or using The Telehealth CEO™ website, purchasing any product, or subscribing to any service, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our platform. We reserve the right to update these terms at any time; continued use following notice of changes constitutes your acceptance.

The Telehealth CEO™ is a professional education and publishing platform. All content — including books, workbooks, courses, templates, frameworks, and written materials — is provided for educational and informational purposes only. Our programs are designed to support healthcare professionals in developing business acumen and leadership skills. They do not constitute the practice of medicine, law, or financial advising.

Nothing contained on this platform constitutes medical advice, diagnosis, or treatment. Our content addresses healthcare business and leadership — not clinical practice. Always consult a qualified healthcare provider for medical decisions. Do not disregard professional medical advice or delay seeking it based on anything you read on this platform.

All content published by The Telehealth CEO™ — including The TELEHEALTH Method™, The Six Schools Framework, book content, workbooks, templates, graphics, and digital assets — is the exclusive intellectual property of The Telehealth CEO™ and its creator, Dr. Charlene Haymond. These materials are protected by U.S. copyright and trademark law.

You may not reproduce, distribute, publicly display, modify, or create derivative works from any of our proprietary content without express written permission.

You agree to use this platform only for lawful purposes. You are responsible for maintaining the confidentiality of your account credentials. You agree not to attempt unauthorized access to any portion of our systems, interfere with platform security, submit false information, or use our content in any manner that infringes on our intellectual property rights.

All purchases are processed through secure, third-party payment providers. By completing a purchase, you represent that you are authorized to use the payment method provided. Digital products are delivered electronically and are non-transferable. Access to purchased content is granted to the individual purchaser only.

Due to the nature of digital products and educational content, all sales are generally final. Refund requests may be considered on a case-by-case basis within 7 days of purchase where a product was materially defective or not as described. To request a refund, contact us through the form on our Contact page with your order information and reason for the request. Refunds are at the sole discretion of The Telehealth CEO™.

To the maximum extent permitted by applicable law, The Telehealth CEO™ and its creator shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to lost profits, data loss, or business interruption — arising from your use of our platform or products. Our aggregate liability shall not exceed the amount you paid for the specific product or service giving rise to the claim.

These Terms of Service are governed by and construed in accordance with the laws of the United States and the state in which The Telehealth CEO™ is registered, without regard to conflict of law provisions. Any dispute arising under these terms shall be resolved through good-faith negotiation before resorting to formal legal proceedings.

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